Technical Support
Encountering an issue? Our dedicated technical support team is here to help! Please fill out our support form with your details and a description of the problem, and we’ll get back to you promptly via email to resolve your query.
Terms of Service
For all repairs, fill out entire form, agree to terms, and sign. Please include a copy of this form with your return. Documents of the sale have the terms and conditions under Section 8 Limited Product Warranty does state: Company does not warranty rubber or plastic parts, laser
optics, consumables or cutting tools.
Return Address:
Please Ship all RMA Equipment:
Beamer/CMS
4420-A Metric Drive
Winter Park, FL 32792
Service Repair Rates:
Diagnostic: $196.00 Flat Fee
Labor: $250.00 / Hour
Internet based support, repair, upgrade: $230.00 / Hour
Initial Support & Billing:
- Each customer is entitled to one (1) free support session of up to one (1) hour total.
- Any support efforts exceeding this timeframe are billable at the standard rate.
- When support exceeds the free hour, the customer must be informed and payment arrangements are made before continuing support.